Questions
What gift vouchers do you sell?
How do I buy discounted gift Vouchers?
When does my Countdown Card run out?
What are the Customer Service opening hours?
Answers
Question:
What gift vouchers do you sell?
Answer:
To access this information, you must be a member of Countdown, please call our Customer Services Department on 08701 600 698 to find out more. If you are a member of Countdown then please Log-In.
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Question:
Can I order Vouchers Online?
Answer:
It is not possible to order vouchers online.
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Question:
How do I buy discounted gift Vouchers?
Answer:
To access this information, you must be a member of Countdown, please call our Customer Services Department on 08701 600 698 to find out more. If you are a member of Countdown then please Log-In.
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Question:
When does my Countdown Card run out?
Answer:
On your card it should state the month and year that the card expires. The expiry date on your card does not necessarily reflect the expiry date of your membership. Please contact your card provider for full membership details.
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Question:
How do I become a member?
Answer:
Contact Customer Services on 08701 600 698 or email customerservice@countdowncard.com providing your name and address and an application form along with information about the programme will be sent to you. The annual fee is £49.95 however special offers are run from time to time.
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Question:
What are the Customer Service opening hours?
Answer:
Customer Services is open 9am to 5.30pm Monday to Thursday and 9am to 5pm Friday.
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